Our ‘Good’ condition devices display more obvious signs of wear such as significant scratches, blemishes, scuff marks and/or small chips. Rest assured, these devices have undergone our rigours testing procedure to ensure they are fully functional.

Please note, our ‘Good Imperfect’ devices are cosmetically graded and also have a faulty touch/face ID. However, all other components are fully functional.

All our devices are pre-owned but also refurbished. Meaning that our devices are used but they are genuine devices that have undergone rigorous testing and are covered under our warranty.

Put simply, we do not disassemble devices and replace parts with non-genuine ones.

Please note, this excludes devices sold under our Third Party Screen listing for the iPhone 11 range. However, these devices have been rigorously tested and the screen functionality is not compromised.

Yes, in addition to the Warranties and Terms which apply to your device, each refurbished device comes with a 30 day satisfaction - if at any time within the first 30 days from purchase date you are not completely satisfied with your device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate a full exchange or refund. Express Shipping fee is not refunded on returned devices.

If at any time within the first 30 days from purchase date you change your mind regarding the purchase of your Brand New product please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us. Please note, a restocking fee of 20% will be charged if the package has been opened or damaged and warranty terms apply. Express Shipping fee is not refunded on returned items.

All Brand New products are supported by a full Manufacturer Warranty. This warranty covers all manufacturer faults with the product (excluding any physical or liquid damage).

Our Green Gadgets Refurbished products are supported by a 12 Month Green Gadgets warranty against defects.

Prior to returning a device for warranty, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us.

Green Gadgets Warranty and Returns are void in the below instances:

- Cracked screen or physically damaged
- Water damage
- Software that has been tampered with
- Unauthorised repairs (3rd party repairs)
- Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
- Customer has used the product abnormally

Please note:

- We do not accept responsibility for return items until they reach our warehouse so we strongly recommend using tracking and/or insurance for the delivery

- We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days

- IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI

- Express Shipping fee is not refunded on returned devices

Yes. On selected refurbished devices, you can choose to increase your Warranty cover from 12 months to 24 months, at an additional cost.

Please note, Extended Device Warranty must be applied to your selected device prior to making payment as we’re not able to add Extended Warranty to a paid device.

By choosing Green Gadgets Extended Device Warranty, you are obtaining certainty as to the period of coverage, and the remedy you will receive, and the convenience of having the repair and/or replacement process managed for you, and work undertaken by Green Gadgets trained technicians.

Please follow this link for further details and Terms of our Extended Device Warranty https://refurbishedshop.top/extended-warranty

Purchased accessories are covered by a full manufacturer warranty. Please follow the steps advised to return your accessory, including all parts and components. Incomplete returns will not be processed. 

Your item is securely packed in white generic box and is accompanied with a USB Charging Cable and Wall Charger. Apple Watches are shipped with a charging cable and grey silicone band.

Accompanying accessories (such as cables and wall chargers where offered) are 3rd party accessories.

Brand New Devices are all shipped in original manufacturer packaging with original accessories.

Our devices are network unlocked.

The vast majority of our refurbished devices came from Aussie Trade-In programs - Green Gadgets exclusively access 75% of Australian Trade In devices through our partnership agreements across key telecommunication industry players and corporate customers. We can’t guarantee that any particular device originated in Australia, however all devices have been through our rigorous diagnostic processand are network unlocked.

Please note: The upcoming Australian 3G network closure has forced the removal of a limited number of models from the Green Gadgets portfolio list. This action has been completed. Be assured, EVERY Green Gadgets device listed for sale meets Australian standards for use on all Australian networks. All our4G devices are enabled for VoLTE (Voice over Long Term Evolution) and will operate on all Australian carriers 4G networks (including Band 28).

VoLTE (Voice over LTE) is the technology that enables voice calls to be made on a 4G network. 

The upcoming Australian 3G network closure has forced the removal of a limited number of models from the Green Gadgets portfolio list. This action has been completed. Be assured, EVERY Green Gadgets device listed for sale meets Australian standards for use on all Australian networks. All our 4G devices are enabled for VoLTE (Voice over Long Term Evolution) and will operate on all Australian carriers 4G networks (including Band 28).

We have a rigorous testing procedure in place to ensure each device passed for sale has a battery capacity that meets with manufacturer specifications.

Please be aware, Manufacturer's specifications advise that devices with a battery health above 80% is acceptable.

Please note, the battery is also covered under our warranty and we offer a 30 day Satisfaction Guarantee on our devices

As Apple continues to develop their Operating Systems, unfortunately some of their older models are not compatible with the latest iOS versions.

If you require the use of a certain app, please refer to the App details in the Apple App Store under ‘Information > Compatibility’

Supported iOS Versions for iPad:

iPad 1 - iOS 5.1.1

iPad 2 | 3 | Mini 1 - iOS 9.3.5

iPad 4 - iOS 10.3.3

iPad Air 1 | Mini 2 | Mini 3 - iOS 12.x

iPad Air 2 | Mini 4 - iOS 15.x

Other models update to the current version of iOS

Supported iOS Versions for iPhone:

iPhone 5 - iOS 10.3.4

iPhone 5S - iOS 12.x

iPhone 6 | 6 Plus - iOS 12.x

iPhone 6S| 6S Plus | 7 | 7 Plus- iOS 15.x

Other iPhone models released after the iPhone 6(2015) update to the current version of iOS

We accept payment made through PayPal, ZipPay and Afterpay.

Please contact PayPal to learn more about the payment methods they accept.

https://www.paypal.com/au/webapps/mpp/why-paypal

If you do not have a PayPal account, you can choose to pay with a Credit Card and use PayPal as a ‘Guest’. When going through the checkout process, please select PayPal to choose this payment method.

For information on how ZipPay payments work, please refer to their website.

https://zip.co/how-zip-works

For information on how AfterPay payments work, please refer to their website.

https://www.afterpay.com/en-AU/how-it-works

Please note all orders must have an approved payment before any items can be shipped.

Payments made through PayPal usually clear right away and ZipPay and AfterPay can be approved on the spot through your Account.

In some cases, PayPal, ZipPay and AfterPay may place a payment under review as a fraud prevention measure. Payment reviews placed by PayPal usually take 24 to 48 hours to resolve, however in some cases it can take up to 10 business days.

If your payment is pending and/or you have not received an order confirmation email, please contact PayPal, ZipPay or AfterPay for further information. Due to privacy guidelines, we are not able to contact them on your behalf

All orders placed before 12pm will ship the same business day, dispatched from our Sydney warehouse. Orders placed after 12pm will ship the following business day. All items are dispatched free with Australia Post. Please follow this link for AusPost’s delivery times. Express Post is available for $9.95.

https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage#express-postcodes

For our mutual protection, all orders will require a signature upon delivery. The tracking number for your order will be emailed to you at the time your items are dispatched.

Absolutely. Once your order has been shipped, your tracking number will be emailed to you.

For security purposes, we can only ship to the address provided at checkout. Therefore, it is really important that the correct and properly formatted shipping address be used at the time of checkout.

If you have mistakenly provided the incorrect address, please contact AusPost as soon as possible and provide them with the tracking number allocated to your purchase.

Please note, AusPost is unable to intercept any items that are not being delivered to a physical address e.g. PO Box, Parcel Locker.

Certainly. Your Tax Invoice will be emailed to you, along with your tracking number, once your order has been dispatched.

If you require a more detailed Invoice than the one provided to you, please contact our team.